Privacy Policy

This Privacy Policy applies to all visitors, users of our services, or anyone who engages with Era Sancta, a pilgrimage tour brand of PT. Eralink Tour & Travel Planner (“Era Sancta,” “we,” “us,” or “our”) through our website, WhatsApp, Instagram direct messages, or other social media messaging platforms. PT. Eralink Tour & Travel Planner is the parent company operating two brands: Eralink Indonesia (private trips, tour packages, cruises, visa assistance, and travel insurance) and Era Sancta (international Catholic pilgrimage tours). This Privacy Policy describes how we collect, use, and disclose your personal information when you interact with Era Sancta services, including pilgrimage tour packages, spiritual travel arrangements, webinar registrations, and related travel services. For purposes of this Privacy Policy, “you” and “your” means you as the user of our services.

User Consent

Please read this Privacy Policy carefully. By continuing to use and access any of our services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will notify you of any material changes through our WhatsApp business number or other communication channels. We encourage you to review this policy periodically.

How We Collect and Use Your Personal Information

To provide our services, we collect personal information about you from various sources as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use the information we collect about you to:

• Communicate with you and respond to inquiries
• Provide our services
• Improve and personalize our services
• Process payments and manage billing
• Send you webinar links, e-books, and pilgrimage preparation materials you have requested
• Comply with applicable legal obligations and regulations
• Enforce our terms of service
• Protect or defend our services, our rights, and the rights of our users or others

We will not use your personal information for purposes that are incompatible with the original purpose for which it was collected.

What Personal Information We Collect

A) Information We Collect Directly from You

• Basic contact details including your name, address, phone number (WhatsApp), and email — for example when registering for our free webinars or requesting a pilgrimage consultation
• Identity and travel information including passport details, date of birth, nationality, and visa history
• Order information including your name, billing address, payment confirmation, email address, and phone number
• Travel and pilgrimage preferences including destination interests, accommodation preferences, dietary requirements, and spiritual accompaniment needs (such as parish, community, or group affiliation where you choose to share it)
• Customer support information including the information you choose to include in communications with us

Some features of our services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

B) Information We Collect Through Automated Means

We may automatically collect certain information about your interaction with our services through our website, WhatsApp, Instagram, or other platforms, including: date and time of communications; type of communication (text, image, document); technical data from your device such as IP address; and communication metrics (response times, frequency of interaction).

C) Information We Obtain from Third Parties

We may obtain information about you from third parties, including travel partners such as airlines, hotels, land operators, or visa authorities; payment processors who collect payment information; references you have listed in visa applications; and social media platforms when you interact with our business profiles. Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.

How We Use Your Personal Information

• Providing Services: to provide you with our services, including arranging pilgrimage tour packages, processing visa applications, processing payments, facilitating communications with travel and visa authorities, and enabling customer support.
• Communication: to communicate with you about your services, respond to your inquiries, provide updates on booking or application status, and inform you about relevant travel requirements or changes.
• Security and Fraud Prevention: to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity related to our services.
• Service Improvement: to improve our services, enhance customer experience, and develop new features or offerings based on user interactions and feedback.
• Legal Compliance: to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, particularly those related to visa processing and international travel.

We collect your data as you or third parties provided to us (as is) and we are not responsible for your data accuracy.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With visa authorities and government agencies to process your applications
• With vendors or other third parties who perform services on our behalf (e.g., payment processing, data storage, customer support)
• With travel service providers (e.g., airlines, hotels, land operators, insurance companies) to fulfill your booking requests
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties
• Within our corporate group — between Era Sancta, Eralink Indonesia, and PT. Eralink Tour & Travel Planner as the parent company — to provide our services
• In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, to enforce our terms of service, and to protect or defend our services, our rights, and the rights of our users

We ensure that these third-party providers are contractually bound to protect your personal information and process it in accordance with this Privacy Policy.

Personal Information of Other Individuals You Provide to Us

In certain situations, you may provide the personal information of other individuals (such as your family members, dependents, fellow parishioners, or travel companions in a pilgrimage group) to us. By providing such personal information, you represent and warrant that you have obtained the necessary consent from those individuals for their personal information to be collected, used, and disclosed in accordance with this Privacy Policy.

Minor's Data

Our services are not intended to be used directly by children under the age of 18, and we do not knowingly collect personal information from minors without verifiable parental or guardian consent. However, we may collect minor's data as part of family pilgrimage arrangements or visa applications. When processing a minor's data, we ensure that: the data collected is strictly limited to what is necessary for the purpose of processing the services; it will not be used for marketing or other unrelated purposes; and parents or guardians have the right to access, update, restrict processing, or request deletion of their minor's data. If you are the parent or guardian of a minor whose information has been provided without your consent, please contact us using the contact details provided below to request that it be deleted.

Data Storage, Security, and Retention of Your Information

We store your personal information in accordance with applicable law in the Republic of Indonesia related to personal data protection. We take the security of your personal information seriously and employ a variety of security measures to protect your personal information from unauthorized access, loss, or misuse. However, please be aware that no security measures are perfect, and we cannot guarantee absolute security. How long we retain your personal information depends on different factors, such as whether we need the information to provide our services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies. Once your data is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

Depending on applicable laws, you may have some or all of the following rights in relation to your personal information:

• Right to Access/Know: request access to personal information that we hold about you, including details relating to how we use and share your information.
• Right to be Forgotten/Delete: request us to delete the personal information we maintain about you, subject to legal obligations or legitimate interests.
• Right to Correct/Rectification: request us to correct or update inaccurate or incomplete personal information we maintain about you. You are also obliged to maintain the accuracy of your own personal information.
• Right of Portability: receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Restriction of Processing: ask us to stop or restrict our processing of your personal information based on legitimate interests.
• Withdrawal of Consent: where we rely on consent to process your personal information, you may withdraw this consent. Withdrawal of consent does not affect the legality of the processing prior to withdrawal.
• Managing Communication Preferences: opt-out of receiving promotional communications from us at any time by requesting through WhatsApp or other channels.

You may exercise any of these rights by contacting us using the contact details provided below. We will respond to your request in a timely manner as required under applicable law.

Contact Information